“Commercial Communication” can be any SMS or Voice message, made through telecommunications service, transmitted for the purpose of informing, soliciting or promoting any commercial transaction in relation to goods, investment or services.
“Unsolicited Commercial Communication” can be any commercial communication received by the subscriber even after opting out, but does not include (i) any transactional message; or (ii) any message transmitted with the direction of central Government or State Government or their authorized agencies.
“Transactional message” means an SMS containing only— (i) information sent to its customer(s) by the Bank or financial institution or insurance company or credit card company or Access Provider pertaining to the account of that customer(s); (ii) information given by Airlines or Indian Railways or its authorised agencies to its passengers regarding travel schedules, ticket booking and reservation; (iii) information from a registered educational institution to parents or guardians of its students; (iv) any other message as may be specified by the Authority, from time to time as “Transactional message”
“Promotional message” means message containing promotional material or advertisement of a product or service.
“Provider Customer Preference Register” means a data base maintained by an Access Provider containing telephone numbers and other details of its subscribers who have registered their preference regarding commercial communications.
“National Customer Preference Register” means a national data base containing a list of the telephone numbers of all subscribers who have registered their preferences regarding receipt of commercial communications.
“National Telemarketers Register” means a national data base containing details of telemarketers registered with the Authority.
“Telemarketer” means a person or legal entity engaged in the activity of transmission of commercial communications.
“Fully blocked” means stoppage of all types of commercial communication.
“Partially blocked” means stoppage of all commercial communications, except SMS in respect of category or categories of preference indicated by the subscriber.
Following preferences under partially blocked categories are available to a customer:
(1) Banking/Insurance/Financial products/credit cards,
(2) Real Estate,
(5) Consumer goods and automobiles,
(7) Tourism and Leisure.
“Customer Preference Registration Facility” means the facility established by an Access Provider, for the purpose of registration or de-registration of the preferences of its subscribers in respect of receipt of commercial communications.
Yes. Any subscriber may, at any time after expiry of three months from the date of registration or three months from the date of registration or last change of his request can change his preference. For detailed procedure visit the website www.nccptrai.gov.in and click „How to change Preference‟ under tab „Information for customers‟.
No. A subscriber who is already registered in the National Do Not Call Registry (NDNC) is not required to re-register and his said registration will be valid under the „fully blocked‟ category.
Yes. In case any subscriber receives unsolicited commercial communication after expiry of seven days from the date of his registration in the Provider Customer Preference Register, he may make a complaint to his Access Provider
Yes. Any subscriber may, at any time, after expiry of three months from the date of registration, request the Access Provider, for withdrawal of his registration. For detailed procedure visit the website www.nccptrai.gov.in and click „How to de-register‟ under tab „Information for customers‟.
Yes, if you don’t want to receive commercial communications on these numbers.
Your telephone number will remain registered with NCPR unless you prefer to withdraw the same from NCPR.
Yes. You can register your new number separately.
No, if you don’t want to receive commercial communication on your old number.
One should register his telephone numbers only for not receiving commercial communications. All such request will be registered from the same number on which such commercial calls have to be fully/ partially bared.
All Telemarketers have been allocated 10 digit number of 70XXXXXXXX number series. Therefore, you can identify the telemarketing call even if you are not registered with NCPR.
“Access Providers” includes the Basic Telephone Service Provider, Cellular Mobile Telephone Service Provider and Unified Access Service Provider.
“Originating Access Provider” means the Access Provider who has provided the telecom resources to a telemarketer.
“Terminating Access Provider” means the Access Provider on whose network the subscriber receiving the commercial communication is registered.
“Area code” means any number earmarked or allotted to a specific short distance charging area in the National Numbering Plan for accessing the telephone in such area.
“National Numbering Plan” means the National Numbering Plan 2003 made by the Central Government or any such plan, as may be made by the Central Government from time to time.
“Header” means alpha numeric identifier of commercial and transactional SMS.
“Basic Telephone Service Provider” means a service provider who has been granted license under section 4 of the Indian Telegraph Act, 1885 (13 of 1885) to establish, install, operate and maintain Basic Telephone Service in the specified service area.